1. Who is eligible to receive an in home medical care visit from iCome2U Nurse Practitioners?
Our providers serve chronically ill adults living in the greater Houston area. Our patient population includes medically fragile elders, individuals with multiple complex chronic health conditions, and people with physical or mental disabilities. Additionally, the patient must NOT be in need of an emergency first visit, and the patient (or family, if appropriate) must agree to accept our services.
2. What types of services do you offer?
Our Providers integrates primary care, advanced illness care and hospice/Palliative services into one unique program, so we can provide the best possible care and support to our adult patients.
Many of the medical services you’d find in a traditional office-based medical clinic can be performed in the home by our specially trained clinicians.
Some of these services include:
- Physical examinations
- Medication prescription and management
- Diagnostic testing (such as x-rays, and ultrasounds)
- Lab testing
- Wound care
- Chronic disease evaluation and management and many more.
Our care coordinators work with patients and their insurance companies to schedule appointments, coordinate with specialists, and order durable medical equipment.
3. When can you schedule.
Office Hours: Monday – Friday
8:00 AM to 4:30 PM
* Same Day Service Typically Available for Chronic Illness Emergencies & Our After Hours Number is Available for
- Active Patients!
- The Initial Visit, at Your Home, Takes Approximately 90
- Minutes, Depending on Complexity.
- Subsequent Visits are based on Medical Necessity and
- Symptom Severity.
4. What if I need a visit after hours, on the weekend, or on a holiday?
We do not routinely make after-hours or weekend visits, but our nurse practitioners are available by phone 24×7 taking turns managing weekend phone calls so our patients, their caregivers or family members always have access to a Housecall Providers clinician.
5. How do I contact my primary care provider if I have a medical question?
Because our awesome Nurse Practitioners spend all day out in the field seeing patients, the best way to contact them with a medical question is to call our office at 281-290-4652 and ask to speak to your clinician’s care coordinator. Our care coordinators are in contact with the primary care provider throughout the day and will be able to make sure they receive your message.
6. Who will come to your home for a visit?
A health care practitioner who is either a nurse practitioner, physician assistant or medical doctor. All HouseCalls professionals are state licensed and maintain national certification. In addition, our health care practitioners have passed a background check.
7. How can HouseCalls help if you’re already seeing a doctor?
- HouseCalls supplements your doctor’s care with an extra set of eyes looking out for your health between regular doctor’s visits.
- Your in-home health care practitioner will help you by supporting existing relationships with doctors— and can also help you establish relationships with new care resources, if needed.
- Doctor’s appointments can sometimes feel rushed and you might not know exactly what to ask. HouseCalls health care practitioners can provide you with a checklist of important questions and topics specific to your needs to discuss with your doctor at your next visit. This helps ensure you get the information you need.
8. Can someone else be present in your home during a visit?
Absolutely. Your loved ones, caregivers or friends are welcome during the visit, if you like.
9. What types of insurance do we accept?
- RR Medicure
- Community Health Choice
- Health Smart
- United Healthcare
We will automatically bill your primary and secondary insurance for any charges.
10. How do you get started with HouseCalls?
Simply call 281-290-4652 or complete our intake form and Our intake coordinators will gather basic information and conduct a brief pre-screening with you over the phone that will include confirming that we accept your insurance info
You will either be contacted to set up an appointment time for the clinician who practices in your area.
11. Do you manage hospice/Palliative care patients?
Yes. Hospice care focuses on comfort and quality of life rather than curative treatments and is designed to provide support to you and your loved ones during the transition from life to death. You do not have to be a primary care patient to receive hospice services.